Privacy Policy: What We Collect and Who Ever Sees It
What we collect
- Identity — name, date of birth, and the documents that evidence them.
- Contact — email address, telephone number, residential address.
- Financial — payment method details, deposits, withdrawals, and where required, source-of-funds evidence.
- Technical — IP address, device and browser characteristics, session cookies.
- Behavioural — game and transaction history, bonus participation, support conversations.
Why we hold it
To run the account, process payments, meet anti-money-laundering and age-verification obligations, detect fraud and duplicate registrations, honour responsible-gambling settings including self-exclusion, and answer support requests. Marketing messages are sent only where you have agreed to them, and every one carries a one-tap unsubscribe that we honour immediately.
Who sees it
Payment processors, identity-verification providers, game studios where a dispute concerns their title, and regulators or law-enforcement bodies when we are legally obliged to respond. Those parties receive the minimum necessary and are bound to use it only for the stated purpose. We do not sell personal data, and we do not trade it with advertisers.
How long we keep it
Account and transaction records are retained for the period our licence and anti-money-laundering obligations demand, which outlasts the closure of an account. Self-exclusion records are retained precisely so that the exclusion can be enforced. Marketing preferences are kept until you change them.
Security
Traffic between your device and the site is encrypted. Access to identity documents is restricted to staff whose role requires it and is logged. Passwords are stored as salted hashes, never in a readable form, which is why support can reset a password but can never read one back to you.
Cookies
Session cookies keep you signed in and are strictly necessary; blocking them prevents the site from working. Analytics cookies help us understand which pages are used and are optional. Preferences can be adjusted in the browser at any time.
Your rights
You may request a copy of the personal data we hold, ask that inaccurate details be corrected, withdraw consent to marketing, or request erasure where no legal obligation requires us to retain the record. Requests reach us through live chat or the support email address, and we respond within the period the applicable law allows.
Where a request conflicts with a retention duty — a self-exclusion record, for example, or a transaction history we are legally required to keep — we will explain which duty applies and why, rather than simply refusing. A right to erasure does not override an anti-money-laundering obligation, and we would rather tell you that plainly than leave you guessing.
Children
This service is for adults. We do not knowingly collect data from anyone under 18, and an account found to belong to a minor is closed with stakes returned and winnings void. If you believe a young person has registered using an adult's identity, contact support and we will investigate.
Changes to this policy
We may update this policy as the law, our providers or our processes change. The version published here is the current one, and material changes are announced in the account area rather than applied silently. Continuing to use the site after a change indicates acceptance of the updated policy, so it is worth a glance whenever we flag one.
Contacting us about data
Any question about what we hold, why we hold it, or how to exercise a right above goes to the same around-the-clock live chat that handles the rest of the account. A data request is treated as seriously as a payout request, and it is logged the same way.